Return Policy

At ZURC1, we want you to feel confident in every purchase. If something isn’t right, we’ll work with you to make it right. Please review our return policy below:

Eligibility

  • Orders under $100
    • Full refund if your item arrives damaged or incorrect.
    • For undamaged items, you may return for a 75% refund of the purchase price.

  • Orders over $100
    • Please contact our Customer Service team before initiating a return.
    • We review these on a case-by-case basis to ensure the fastest, fairest resolution.

General Conditions

  • Items must be returned in original condition (unworn, unwashed, tags/labels intact).

  • Return requests must be submitted within 30 days of delivery.

  • Customers are responsible for return shipping costs unless the item was defective or an error occurred on our part.

  • Refunds are issued to the original payment method within 5–10 business days of receiving and approving your return.

  • Certain items may be non-returnable (e.g., clearance/final sale, intimate wear, custom designs). Any such items will be clearly marked at checkout.

How to Start a Return

  1. Email customerservice@zurc1.com with your order number and reason for return.

  2. Our team will reply with step-by-step shipping instructions.

  3. Once your return is received and processed, you’ll receive a confirmation email with your refund details.